POSSIBLE RISK OF GAS LEAK with gas connection fitting on two models of built-in gas hobs.
Owners of affected gas hobs are requested to comply with the following safety notice.
In the United Kingdom the following named built-in gas hobs from the production period are affected:
Bosch model: NGU4151DB (produced January 2009 - October 2011)
Neff model: T20S31N0 (produced January 2009 - October 2011)
Due to potential damage to installed gas connectors, in certain circumstances gas can escape in an uncontrolled manner and in extremely rare cases a risk of explosion can arise.
To avoid any potential hazard, owners of an affected appliance should turn off the gas supply to the appliance immediately and not use it until the connection fitting has been replaced.
BSH is offering every owner of an affected appliance a free replacement of the gas connector by an authorised service engineer at the owner’s home. BSH requests all customers of a product listed above to check whether their appliance is affected by this safety campaign.
We apologise for any inconveniences caused and thank you for your understanding and patience. Please call us in case you have problems with checking whether your appliance is affected or you have any further questions.
Look carefully at the gas hob shown above. If it is similar to your gas hob check whether it is affected by the voluntary safety measure.
Further details to assist with identifying affected appliances and visual guides can be found here for Bosch and here for NEFF.
Please do not attempt to remove the hob to confirm the model and batch number.
Please note down the model number (E-Nr.) and the four digits batch number (FD) on the type plate of your appliance (see figures below).
Built-in Gas Hobs
One Bosch and one Neff 60 cm wide built-in gas hob with control knobs on the right may be affected (Bosch model: NGU4151DB / Neff model: T20S31N0)
BSH Hausgeräte GmbH
Carl-Wery-Strasse 34
81739 Munich
Germany
Dr. Matthias Metz (Chairman)
Dr. Gerhard Dambach
Dr. Alexander Dony
Rudolf Klötscher
Lars Schubert
E-Mail: Data-Protection@bshg.com
BSH Hausgeräte GmbH, a company with limited liability established in accordance with German law, headquartered in Munich, registered in the commercial register of the Munich local court with the number HRB 75534. A company of the Bosch Group.
VAT identification number: DE811150483
D-U-N-S number: 315531558
WEEE-Reg.-Nr. DE 57986696
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What else you should know:
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If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly:
Not EU-Member-State:
BSH Hausgeräte GmbH
Data Protection Officer
Carl-Wery-Str. 34
81739 Munich, Germany
Data-Protection@bshg.com
EU-Member-State:
BSH Hausgeräte GmbH
Data Protection Officer
Carl-Wery-Str. 34
81739 Munich, Germany
Data-Protection@bshg.com
United Kingdom:
BSH Home Appliances Limited
Data Protection Officer
Grand Union House
Old Wolverton Road, Wolverton
Milton Keynes, MK12 5PT
Data-Protection-GB@bshg.com
United Kingdom Art 27 UK GDPR:
BSH Home Appliances Limited
UK GDPR Representative Home Connect
Grand Union House
Old Wolverton Road, Wolverton
Milton Keynes, MK12 5PT
This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website.
Valid from: 25.01.2021
Version: DPI_1.0.3_2.0
