Voluntary Safety Measure

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POSSIBLE RISK OF EXPLOSION with gas connection fitting on gas cooking appliances.
Owners of affected gas cooking appliances are requested to comply with the following safety notice.

Freestanding Gas Cooker Freestanding Gas Cooker
Built-in Gas Cooktops Built-in Gas Cooktops

In Thailand the following named gas cooking appliances from the production period are affected: January 2006 - October 2011: SIEMENS, Built in gas hobs 60 cm. wide, with knobs on the right side and Freestanding gas cookers. 2006 - 2011

In certain circumstances, gas can escape in an uncontrolled manner and in extremely rare cases a risk of explosion can arise. The reason is potential damage to installed gas connectors.

To avoid any potential hazard, owners of an affected appliance should turn off the gas supply to the appliance immediately and not use it until the connection fitting has been replaced.
BSH calls on all customers of the listed gas cooking appliances to check whether their appliance is affected by this safety campaign. BSH is offering every owner of an affected appliance the free replacement of the gas connector by a certified service engineer at the owner’s home.
We apologise for any inconveniences caused and thank you for your understanding and patience. Please call us in case you have problems with checking whether your appliance is affected or you have any further questions.

  1. Check whether your appliance is affected as follows:

    Look carefully at the appliance shown above. If it is similar to your appliance, check whether it is affected by the voluntary safety measure.
    Please note down the model number (E-Nr.) and the four digits batch number (FD) on the type plate of your appliance (see figures below).

    Freestanding Gas Cooker

    Gas cookers with or without drawer may be affected.

    Freestanding Gas Cooker

    Built-in Gas Cooktops

    60 cm wide built-in gas cooktops with control knobs to the right may be affected

    Built-in Gas Cooktops
  2. To determine whether your appliance is actually affected, please enter these numbers into the boxes.

e.g. HGV74W355A/01 (enter the complete number)
e.g. 8912
* We only use your email in connection with this voluntary safety measure and not for promotional purposes. In addition, we will send you the results of the examination to the email you provided.

Service number: 02-975-5354